INSTA Insights delivers what busy loan officers really need: inspiring success stories you can replicate, network-building strategies that actually work, stats that make you sound smart (and help you close more deals), tools that save you hours, and AI tips that put you ahead of the competition. All packed into a 5-minute read.
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The Three Conversations That Build Referral Loyalty
Published 10 days ago • 11 min read
INSTA Insights: Edition #28
A personal note from me:
For a full year, this newsletter has landed in your inbox every week with one goal: to make you better at your business. No pitches. No upsells. No affiliate links. Just ideas, data, and tools that I genuinely believe will help you grow.
Today, for the first time, I’m going to ask you to buy something.
My new book, Let AI Be Your Coach: Unlocking Personal and Professional Transformation, published as an Inc. Original, came out on April 7, 2026. I’ve spent the better
part of two years writing it, and I believe it’s the most practical guide to using AI that exists for professionals like you.
Here’s what it’s about: most people use AI like a search engine — they ask it a question, get an answer, and move on. This book teaches you to use AI the way elite athletes use a coach: as a thinking partner, a performance optimizer, and a force multiplier for everything you’re already good at. It covers how to use AI to sharpen your decision-making, accelerate your learning, build your personal brand, manage your time, and grow your business — with frameworks that work whether you’re a solo LO or running a team.
For loan officers specifically, this book answers the question I get asked at every conference: “Where do I actually start with AI?” Not the hype. Not the buzzwords. A real, step-by-step playbook for using AI to close more deals, serve clients better, and build the kind of business that doesn’t require you to be on call 24 hours a day.
“This is the book I wish had existed when I started building with AI. It would have saved me two years of trial and error — and it will do the same for you.”
It’s available now on Amazon. I’d be honored if you grabbed a copy — and even more honored if you found it useful.
Now let's get into my newsletter -INSTA Insights- where I deliver what busy loan officers really need: Inspiring success stories you can replicate, Network-building strategies that actually work, Stats that make you sound smart (and help you close more deals), Tools that save you hours, and AI tips that put you ahead of the competition. All packed into a 5-minute read.
⚡️ [I]nspiration: The Fisherman and The Businessman
🤝 [N]etwork: Stop networking. Start being useful.
📈 [S]tats: Fannie Mae now accepts crypto as a down payment
💡 [T]ips/Tricks: The follow-up sequence that actually gets callbacks
🤖 [A]I: Higgsfield.AI — Every top AI model, one platform
⚡️ [I]nspiration: The Fisherman and The Businessman
There's a story that's been told in different forms across many cultures. The lesson never gets old.
A businessman arrives at a small coastal village and sees a fisherman pulling his boat ashore mid-morning, his cooler already full. The businessman is impressed.
"You're done already? It's barely noon."
"I have enough," the fisherman says."I'll have lunch, play with my children, take a nap, spend the evening with my wife and friends."
The businessman shakes his head. "I have an MBA. Let me help you. Stay out longer. Catch more. Save the profit, buy a bigger boat. Then another. Build a fleet. Move to the city, run
distribution, go public."
"And then what?" the fisherman asks.
"Then you retire! You could move to a village like this, fish in the morning, have lunch, play with your kids, take a nap—"
The fisherman smiled. He was already living the life the businessman was selling as a destination.
Most of us have been trained to defer. Defer the trip. Defer the Saturday with your kids. Defer the real version of your life until you hit the number, close the pipeline, earn the title.
Loan officers are especially vulnerable to this. The business rewards grinding and punishes rest. You can always call one more Realtor. Always respond to one more email. Always squeeze one more hour from a Sunday evening.
But the most sustainable producers in this industry aren't the ones who worked the hardest. They're the ones who figured out what "enough" looked like — and built a business intentional enough to protect it.
The goal isn't to earn the life. The goal is to build a life worth earning.
The fisherman wasn't lazy. He was clear.
This week, ask yourself: what does your version of "enough" actually look like? And is the business you're building moving toward it — or just growing for its own sake?
🤝 [N]etwork: Stop networking. Start being useful.
Here's a question most loan officers never ask: what does a Realtor actually talk about in the 48 hours after a deal falls apart?
They talk about the lender.
Not always negatively — sometimes it's glowing praise. But the lender always comes up. Because when something goes wrong in a transaction, the Realtor has to explain it to their client, their broker, sometimes the other agent. In that moment, the story they tell about you becomes your reputation.
Most LOs focus their networking energy on getting the first referral. Top producers obsess over what happens during and after the deal — because that's what earns the second, third, and tenth referral.
The Three Conversations That Build Referral Loyalty
The Proactive Update: Don't wait for the Realtor to call asking where the file is. Send a one-line text before they need it. "File is with the underwriter, no issues, tracking to close on time." That message removes anxiety before it forms. It's 12 seconds of your time. It's enormous to them.
The Realtor-First Problem Call: When something slows down, don't just tell the borrower. Call the Realtor first. Walk them through what happened and exactly what you're doing about it. They need to hear it from you before their client panics. The LOs who do this consistently become the ones Realtors call at 7pm when they have a complex deal.
The Post-Close Check-In: Two weeks after every closing, call the Realtor. Not to ask for referrals — just to ask how the client is settling in. You'd be surprised how rarely this happens and how memorable it is when it does. It costs nothing. It signals that you're not transactional.
The best referral partners aren't won in coffee meetings. They're won in the hardest moments of a transaction.
What It Means For You: Pull up your last 10 closed deals. How many of those Realtors did you follow up with after closing? That list is a warm pipeline sitting untouched. A single thoughtful text this week could re-open three conversations. 📞
📈 [S]tats: Fannie Mae now accepts crypto as a down payment
On March 26, 2026, something significant happened in the mortgage industry — and it deserves more attention than it got.
Fannie Mae announced it will accept cryptocurrency-backed mortgages for the first time, through a product launched by Better Home & Finance and Coinbase. This isn't a niche private product. This is a Fannie Mae-conforming loan — the same underwriting standards and secondary market protections as any conventional mortgage.
How It Works
A borrower applies for a standard 15- or 30-year mortgage.
Instead of a cash down payment, they pledge Bitcoin or USDC (a stablecoin) as collateral for a separate second loan, which funds the down payment.
The borrower makes one combined monthly payment.
The crypto stays in custody in Coinbase Prime account for the life of the loan and is returned once the down payment loan is paid off.
Rates run 0.5 to 1.5 percentage points higher than a standard 30-year rate, depending on the borrower profile.
No margin calls. If Bitcoin’s value drops, the loan terms don't change — as long as the borrower keeps making payments.
Who Is This Actually For?
More people than you might think. 45% of Gen Z and Millennials report owning crypto. A 2025 Redfin survey found more than 10% of millennial and Gen Z homebuyers had already sold crypto to fund a down payment — triggering capital gains taxes and permanently exiting a position they believed in.
This product lets them keep the asset and still buy the home. Crypto-rich, cash-light borrowers now have a conforming path to homeownership that didn't exist 30 days ago.
The FHFA director ordered Fannie and Freddie to prepare for this back in June 2025
What It Means For You: Add one question to every pre-approval conversation from this point forward: "Do you hold any cryptocurrency?" A borrower who's crypto-rich but cash-light isn't disqualified anymore — they're a candidate. You don't need to originate these loans yourself to be valuable. Know the product exists. Know how to explain the structure. Know who to refer them to. That knowledge alone makes you a more useful advisor to an entire generation of buyers who've felt shut out of homeownership. 🔑
💡[T]ips/Tricks: The follow-up sequence that actually gets callbacks
Most LOs follow up the same way every time: a text that says "Just checking in!" or an email that says "Circling back on this."
Here's the problem: those messages put the burden entirely on the recipient. They require the other person to remember the conversation, find the thread, and formulate a response. They deliver nothing.
The best follow-up sequences do the opposite. They deliver value first. They ask for nothing. And they make the person on the receiving end feel like they're being helped, not chased.
The 5-Touch Sequence That Gets Responses
Step 1: The Same-Day Recap (within 2 hours of any conversation)
Text or email: "Great talking today. Based on what you shared, here's the rough payment range we're looking at: [number]. Happy to run full numbers anytime — no commitment needed." This anchors them to a real number and signals competence immediately.
Step 2: Day 4 — The Useful Stat
One data point relevant to their situation. No ask. Just: "FYI — inventory in [their target area] is up 5.6% year-over-year. More options at your price point than there were six months ago." They didn't ask. You delivered value unprompted. That's memorable.
Step 3: Day 10 — The Relevant Resource
Send one useful piece of content tied to something they mentioned. If they're crypto holders, this week's Fannie Mae news is perfect. If they're first-timers, a quick explainer on down payment assistance programs. Short message: "Saw this and thought of you." No ask.
Step 4: Day 21 — The Zero-Pressure Check-In
"Still thinking through the timing? No rush at all — happy to keep the numbers we ran on file in case they're useful down the road." This signals patience and professionalism. Most competitors have disappeared by now. You haven't.
Step 5: Day 45 — The Honest Close
"I want to make sure I'm actually useful to you — is there anything that would help you feel ready to move forward, or is the timing just not right yet?" This closes the loop, honestly. It respects their time and yours. More often than not, this is the message that finally gets a real answer.
Every follow-up should give them a reason to feel good about hearing from you — not a reason to avoid you.
What It Means For You: Build this sequence as a template in your CRM today. The whole thing takes 20 minutes to write once. The LOs with the best pipelines didn't get more leads — they just stopped losing the ones they already had. 📈
⌛[A]I - Higgsfield.AI — Every top AI model, one platform
If you've tried AI video or image tools before, you've probably hit the same wall: you use one tool, get decent results, then read that a different model is now better, so you sign up for another platform, re-learn the interface, and the cycle repeats.
That's the problem Higgsfield.ai solves — and it's a genuinely elegant solution.
Instead of building their own proprietary model, Higgsfield aggregates 15+ of the world's leading AI image and video generation models — Sora 2, Kling 3.0, Veo 3.1, Seedance, WAN 2.5, Nano Banana Pro, FLUX, and more — all under one subscription, inside one interface. You're not locked into one model's strengths. You switch between them instantly based on what the job requires.
It's the difference between owning one camera lens and having an entire professional kit in one bag.
Stop chasing whichever model launched last week. Higgsfield gives you all of them. One login. One monthly price. No more model FOMO.
Why This Matters for Loan Officers Specifically
Short-form video is now the highest-ROI content channel for LOs trying to stay visible with Realtors, past clients, and first-time buyers. But creating it consistently has been the obstacle. Higgsfield removes it.
Here's what you can build with it:
Rate update reels: Type a one-sentence market update — "30-year rates are at 6.22%, spring inventory is up, here's what buyers need to know" — and Higgsfield generates a polished animated video ready to post to Instagram or TikTok.
Explainer videos without being on camera: Use the UGC Builder with a realistic AI presenter to explain crypto-backed mortgages, rate locks, or first-time buyer programs. Professional. Credible. No camera required.
Listing-support content for Realtors: Upload a listing photo, generate a cinematic video clip, and send it to the Realtor co-branded. You just became their favorite marketing partner at zero cost.
Buyer education series: Generate a "Did You Know?" short-form series around common misconceptions — one topic per video, batched in a single session, scheduled across weeks.
Client testimonial clips: Drop a quote from a past client into Higgsfield, select an animated style, and generate a polished social graphic video in under two minutes.
Image generation for ads and flyers: Higgsfield's image tools (Nano Banana Pro, FLUX, Seedream) produce high-quality visuals for co-branded marketing materials, without a graphic designer.
The Pricing — Simplified
Free Tier: 150 credits/month. Enough to explore the platform and generate a few test clips. Good starting point.
Pro/Ultimate Plan: ~$29/month (annual billing, ~1,200 credits). The right tier for an LO posting 2-4 times per week. Unlocks all premium models including Sora 2, Kling 3.0, and Veo 3.1.
How to Start — Your First Video in Under 15 Minutes
Step 1: Go to higgsfield.ai
Click "Sign Up" — free tier requires no credit card. Explore before you commit.
Step 2: Navigate to the Video Studio
Click "Video" in the top navigation. You'll land in the main generation workspace with a prompt box and a model selector on the left.
Step 3: Pick your model based on the job
Kling 3.0 for fast, high-quality social clips. Veo 3.1 for cinematic quality when it matters most. Seedance for motion-heavy creative content. The platform tells you what each model is best for — you don't have to guess.
Step 4: Write a specific prompt
Vague prompts produce vague videos. Instead of "mortgage video" try: "A professional loan officer explains that spring 2026 is the best time to buy in three years, warm lighting, confident tone, 15 seconds, formatted for Instagram Reels." The more detail, the better the output.
Step 5: Select a cinematic camera preset
Browse the 70+ presets. "Slow Push In" works perfectly for talking-head explainers. "Dolly Shot" for lifestyle content. This single step is what makes your video look like it was filmed by a professional — not generated by a chatbot.
Step 6: Generate, review, and iterate
First output takes 30-90 seconds. If you don't love it, adjust the prompt and run it again. Most creators find a keeper in 2-3 attempts. Credit cost per video ranges from 6 credits (Kling 3.0) to 40-70 credits (Sora 2 / Veo 3.1).
Step 7: Download and post
Videos export in 9:16 vertical format for Reels, TikTok, and YouTube Shorts — or 16:9 for LinkedIn. Drop it in your caption, add your location or relevant hashtags, and post. Done.
The model landscape changes every few months. Higgsfield tracks it for you. You just show up and create.
What It Means For You: Start with one video this week. Just one. Pick the most recent market stat you'd share with a Realtor — the Fannie Mae crypto news is perfect right now — write a 2-sentence prompt, generate it in Higgsfield, and post it. The LO who explains crypto-backed mortgages in a 15-second Reel this week will be the first name three clients think of when they realize they have Bitcoin and want to buy a home. ⚡
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INSTA Insights delivers what busy loan officers really need: inspiring success stories you can replicate, network-building strategies that actually work, stats that make you sound smart (and help you close more deals), tools that save you hours, and AI tips that put you ahead of the competition. All packed into a 5-minute read.
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